Mediation and Conflict Resolution
Resources for More Information to Help With the Mediation Process
Getting to Yes
R. Fisher, W. Ury, B. Paton, Penguin Books, 1981, $11.95
This BOOK offers a practical, universally applicable approach for coming to mutually acceptable agreements in disputes ranging from domestic conflict, business disputes, and international tensions.
Getting Past No
William Ury, Bantam Books, 1991, $10.95
This book offers strategies for dealing with someone who is angry, unreasonable, deceitful, or stubborn and does not want to negotiate.